About UsMISSION STATEMENTWe are passionately committed to helping inmates and their families during the trying period of incarceration, by providing a quality, simple way of shipping care packages to loved ones located within the New York State prison system.ABOUT USSend a Package is your ONE-STOP SHOP for sending care packages to family and friends located in the New York State prison system. We remove the hassle and high cost of shipping packages to the participating NYS prison of your choice. Now, there’s no need to shop at multiple stores for the many items you want to send. Just shop here; we do the rest!Send a Package guarantees the lowest prices, and offers industry-best quality and value. All products have been pre-approved by the NYS Department of Corrections, eliminating the guesswork of determining which items inmates may receive. Our quick & easy shipping allows you to shop from the comfort of your home. There’s no hassle of buying packing material, properly packing your items, hauling the box to the post office, and paying high-cost postage fees! Additionally, shipping is FREE on all orders over $125. We also offer a 10% Discount on every inmate’s first order. RESTRICTIONSBe aware that each institution often creates its own rules and policies regarding inmate packages, above and beyond those mandated by the New York State Department of Corrections.We do everything within our power to keep an up-to-date database of these additional restrictions. However, keep in mind that facilities sometimes make changes without immediately notifying us. For all questions and concerns that apply directly to your facility, contact them directly. The information they provide you will dictate which products are acceptable products. Remember that only known allowable products are available on our website. If your order is sent via fax or mail, we will compare your order list with our database and contact you if we notice any prohibited items. If you have additional questions or concerns, please contact us at 1-212-PACKAGE (722-5243) or info@sendapackage.com ORDERING PROCESSINGYou may order 24/7 via our website with your valid Visa, MasterCard, Discover or American Express card. Orders received after regular business hours, or on the weekend, will be processed on the following business day. Credit cards orders are also accepted at 1-212-PACKAGE (722-5243). You may also fax orders to 1-646-349-4368.For certified cashiers checks, postal money orders or facility (institution) checks, mail your order to: Send a Package, Inc. 40 Wall Street 28th Floor New York, NY 10005. Orders will be shipped once your payment has been processed and all funds have cleared. If you choose to mail your order, be sure to follow the five steps on the back of the order form. Remember, if you have any questions regarding your order please call us at 1-212-PACKAGE (722-5243) or email us at info@sendapckage.com RETURNS & CUSTOMER SERVICEFor order returns, please contact our Customer Service Department. If a package is returned to us for any reason, we will contact the purchaser to resolve any issues. Any refunds due will be processed within 30 days of notification.Contact Us At: Send a Package Inc. 40 Wall Street 28 Floor New York, NY 10005 1-212-PACKAGE (722-5243) info@sendapackage.com |
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